There are several benefits of having a web site and the benefits vary based on the type of business but here are a few of the common benefits:
- Reach Out To A Broader Market
- 24/7 Availability To Your Customers
- Cheap Advertising
- Increased Sales
- Customers Require It
Reach Out To A Broader Market
With a web site you are no longer limited to selling your product(s) within your community. Anyone who has access to the internet can find your web site and place an order. It doesn't matter whether they are 10 miles away or 1000 miles away, a web site allows you to reach out to customers that you probably would not have been able to without a web site.
24/7 Availability To Your Customers
No longer will you risk losing potential customers over set business hours that may not be convenient for everyone. With a web site your customers can shop when it is convenient for them and you can process the order when it is convenient for you. Everyone wins! Even if you don't sell your products/services online you can showcase them to allow customers to do their initial research before stopping by your store.
Cheap Advertising
For minimal hosting fees (i.e. $4 /month with
GoDaddy) you are basically running an advertisement forever, and to a broader market (as we learned above). If you have spent money on advertising with catalogs, in the newspaper, radio or even TV then you know it can be expensive. For some businesses a web site may not completely replace those advertising efforts but is a cheap way to aid in the effort.
Increased Sales
Each of the benefits above result in increased sales. When you are serving a broader market, offering 24/7 availability to your customers, and providing yet another proven and effective avenue for advertising it just makes sense that your sales will increase. Along with the increase in sales you are also increasing your profit margin. Usually expanding to broader markets and offering 24/7 availability means opening new stores and/or hiring more people, this is not the case with a web site. This increase in profitability is just more money in your pocket on every sale.
Customers Require It
If you own a business today your customers basically expect you to have a web site. Customers also have the expectation that your site will be interactive, dynamic and have online ordering (if you sell products). The fact is if you do not have a web site at all or have one that does not bring value to your customers, most will choose your competition simply for convenience (not even taking into account your physical store presence).